Businesses are facing change at an unprecedented rate. The
positive effect is that these changes enable advancements and end-to-end
digital transformations allowing organizations to automate their processes,
increase efficiencies and provide a better experience to their customers.
However, this change is not uniform across sectors. Industries relying majorly
on manual labor often find it difficult to transition. Even when they find the
right opportunity to leap ahead and transform, they do not invest adequate time
to understand the needs of their operations in order to align the change
initiatives with their goals in the long term.
Digitalize
or Perish
Most organizations across the world today are spending a
significant percentage of their business continuity investments on
digitalization. They understand that unless the organizations transform and
align with digital priorities, they stand to risk their position in the market
and perish eventually. But what does digitalization offer that is so ground-breaking?
Powered by IoT sensors, digital twins, and analytics-enabled
plant management, many industries are able to identify inflection points in
processes, which if addressed could be streamlined to avoid expensive reactive
measures. Digitalization also offers means to improve efficiencies in the long
run. Financial institutions are running quick verifications and identifying
client history to engage closely to deliver personalized experiences. There are
many such similar instances where organizations in both public and private sectors
are already reaping the advantages of making the shift.
Ground-level
Challenges En route
As discussed in the beginning, transformation is not an easy
task for all sectors. There are several roadblocks that businesses must be wary
of while transitioning to the digital realm. Our discussion here encompasses
the major challenges in accomplishing the digital transformation.
People Transformation: The toughest part of bringing
about digital transformation is people transformation which includes skill
transformation and thought transformation. Upskilling can be hard for older
employees and often lack of direction and desire for change along with the fear
of being left behind tend to affect their decisions. Drivers from managerial
and executive levels must try to engage with them and invest time to explain
how the transition could actually have a positive effect on their careers by
adding new skills to their profiles for which they will be actively sought.
Critical decisions from leadership drive commitment that
emboldens employees' willingness to take upskilling in a positive stride.
Encouraging a multi-dimensional collaboration among teams also cultivates an
inclusive experience that engages employees to foresee how their decisions
contribute to their professional growth as well as the organization’s growth. Acknowledge
employee accomplishments and accept their failures considering them both a part
of the progress. Let the employees share their ideas and drive innovation from
within process lines to cultivate the digital mindset and gain from people that
actually engage with the process first-hand.
Resource Cost Offset: Almost all resources (primary
and secondary) are becoming expensive to source and store. Knowing when they
need them and in what quantity will allow businesses to identify demand
fluctuations and align them to cost fluctuations to optimize procurement,
inventory management, and supply chain on the whole. Geo-political volatility
and the pandemic are other factors pushing many countries toward inflation.
Tracking financials and identifying business priorities to reallocate the
budget is of utmost significance in such a scenario.
Prioritize Sustainability: Sustainable practices
across business processes are required to counter the existing damage and
achieve net zero or carbon negative impact on the environment. There is a
misconception that sustainability can cut down the net profits for
organizations. On the contrary, they can bring about new revenue streams for
businesses making sure profitability and sustainability go hand-in-hand.
Digital enablement is the perfect catalyst for organizations
as they embark on a journey to address their carbon footprint. Digitally
visualizing business processes beyond manufacturing and distribution, and
service units allows organizations to understand where and how their business
affects the planet. This in turn will let them make necessary changes that can
reduce emissions and effluents.
Transformation is inevitable for sustainability, but time is
of significance. To stay ahead of the competition, businesses must define the
perfect strategy according to their goals and act early. In each of the
scenarios discussed above, there are different ways in which organizations can
address the challenges and yet emerge successfully. Business stakeholders
should take stock of their process and enable change subtly to align with
market dynamics.
An expert’s view can easily identify the right solutions for
complex scenarios of a business landscape. Engage in a conversation with
thought leaders. Digitalize the business ecosystem to transform. Stay prepared
to act and embrace the change!